| About the book | |
Reference Services and Reference Processes, Volume II of Introduction to Reference Work, introduces the sophisticated and imaginative aspects of the complete reference process. It discusses the ongoing and important changes and developments in information technologies, particularly the role of the Internet in the reference process. It is designed for use as a companion volume to Basic Information Sources, Volume I of Introduction to Reference Work. | |
| Key features | |
| Table of contents | |
Preface Part I: INTRODUCTION Chapter 1: Reference Service and the Community Chapter 2: Information and The Community Part II: THE INTERNET AND REFERENCE SERVICES Chapter 3: The Internet Chapter 4: Internet Reference Libraries Chapter 5: Networks and Information Costs Chapter 6: The Time of Full Text Part III: INTERVIEW AND SERACH Chapter 7: The Reference Interview Chapter 8: Rules of the Search Part IV: INSTRUCTION AND REFERENCE POLICIES Chapter 9: Instruction in Information Literacy Chapter 10: Reference Service Policies and Evaluation | |
