| About the book | |
Thoroughly revised considering the latest practices in business communication and the advancements in communication technology. The book is divided into seven sections : Section I : Introduction Section II : Business Correspondence Section III : Report Writing Section IV : Other Business Communications Section V : Job-related Communication Section VI : Reading & listening skills Section VII : Grammar usage and mechanics of writing New chapters to the edition : Technical Description, Technical Proposal, Personal Interview, Group Discussion, Personal Interview, Effective Listening. | |
| Table of contents | |
Part I : Introduction 1. Nature of Communication 2. Communication Technology Part II : Business Correspondence 3. Principles of Letter Writing 4. Structure and Layout 5. Planning a Letter 6. Quotations, Orders and Tenders 7. Sales Letters 8. Claim and Adjustment Letters 9. Credit and Collection Letters 10. Handling Correspondence 11. Social Correspondence Part III : Report Writing 12. Business Report 13. Structure and Layout 14. Planning and Preparation 15. Elements of Style 16. Use of Illustrations 17. Technical Description 18. Writing the Report 19. Specimen Reports 20. Oral Presentation Part IV : Other Business Communications 21. Technical Proposal 22. Memorandum 23. Notices, Agenda and Minutes Part V : Job-Getting Process 24. Application Letter 25. Employment Interview 26. Group Discussion Part VI : Reading and Listening Skills 27. Reading Comprehension 28. Precis Writing 29. Effective Listening Part VII: Grammar, Usage, and the Mechanics of Writing 30. Grammar and Usage--A Review 31. Words Often Confused 32. Words Frequently Misspelt 33. Punctuation and Capitalization 34. Abbreviations and Numerals 35. Proofreading 36. Using the Library Appendices Appendix A : List of Business Terms Appendix B : Self-Assessment Quiz | |
