| About the book | |
Quality is redoubtably a viable business proposition and a definite business imperative. Software Quality--A Practitioner's Approach focuses on delivered quality to customers based on principles of software engineering, quality and management. It covers within its ambit different dimensions of quality from a practitioner's perspective. Embellished with case snippets, it covers: This book is a distillate of rich teaching and industry experience of the authors, and has been designed to help academicians and software professionals in varied roles--project managers, IS managers, business heads, entrepreneurs, etc. It will be equally useful to students of management and computer applications. | |
| About the author | |
Kamna Malik Kamna Malik is associate professor, Information Systems at U21Global and is based at New Delhi. Over a span of two decades, she has worked with leading business organizations and b-schools and has handled varied roles in the field of IT management and education. Her teaching and research interests include software quality and strategic information systems. Praveen Choudhary Praveen Choudhary is a senior quality practitioner at HCL Technologies, Noida. He has rich experience in the field of software quality with wide exposure to various quality models and frameworks. He has been instrumental in setting up policies and processes for multiple engagements with marquee clients of HCL. He has presented articles and case papers at various conferences. He has also been a visiting faculty for software quality, e-business and strategic information systems at IMT Ghaziabad. | |
| Table of contents | |
Chapter 1. Introduction to Quality 1.1 Introduction 1.2 History of Quality Assurance 1.3 Quality in the Current Business Scenario 1.4 Models and Frameworks of Quality 1.5 Software Industry ? An Engine to the Future 1.6 Software Quality ? An Overview Chapter 2. Software Process--Models and Frameworks 2.1 Contributors to Software Quality 2.2 Models Affecting Software Quality 2.3 Software Development Process Models 2.4 Quality Standards and Guidelines 2.5 Software Process Capability Improvement Models Chapter 3. Software Process--Detailed View 3.1 Need of Software Process 3.2 Process Structure and Definition 3.3 Process Classification 3.4 Process Frameworks 3.5 Process Automation 3.6 Process Validation and Improvement Chapter 4. Software Metrics 4.1 Art and Science of Software Projects 4.2 Measures and Metrics 4.3 Metrics Across the Project Lifecycle 4.4 Metrics Establishment Program 4.5 Information Flow in Software Projects 4.6 Metrics Presentation for Decision-Making 4.7 Metrics Management Challenges Chapter 5. Project Types and Delivered Quality 5.1 The Outsourcing Innuendo 5.2 Application Support and Maintenance Projects 5.3 Independent Validation Services Projects 5.4 ERP Implementation Projects 5.5 Product Development Lifecycle Chapter 6. Quality and Project Management 6.1 Project ? Meaning and Scope 6.2 Project Management Process 6.3 Project and Organization ? The Quality Link 6.4 Project Variables 6.5 Learning and Sharing 6.6 Managing Project Risk Chapter 7. Quality Deployment--Systems and Methods 7.1 Need to Standardize 7.2 Conglomerate of Best Practices ? Models Dilemma 7.3 Business Growth and Patterns of QMS 7.4 Sustenance of QMS 7.5 Impact of Training and Process Interventions in Deployment 7.6 Branding of Methodologies 7.7 Quality System and Managing Uncertainty 7.8 QMS ? Tools and Automation Chapter 8. Quality and Culture 8.1 Culture: Driver or a Road Block 8.2 Leadership ? The Marked Differentiator 8.3 Change Management 8.4 Customer Driven Quality ? A Myriad of Successes and Failures 8.5 Cultural Conflicts Chapter 9. Sustaining Quality 9.1 Perspectives of Continuous Improvement 9.2 Change ? Top Driven or People Driven 9.3 SPI and CMMI 9.4 SPI and Business Excellence Models 9.5 SPI and Six Sigma 9.6 Managing Process Knowledge 9.7 Management Commitment and Cultural Dimensions 9.8 An Outlook of the Future Chapter 10. A Step Forward 10.1 Convergence of Contextual Aspects 10.2 Model Agnostic Quality Systems 10.3 Expectations and Issues Index | |
